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Terms & Conditions

Payments
Planet Pyjama accepts Visa, Mastercard & Paypal.

Delivery Policy
Planet Pyjama endeavours to send your parcels within 1-2 business days after your order is placed. We deliver via Australia Post and therefore the postage times are based on regular post. Delivery is to Australian addresses only.

Refunds
Refunds will be accepted for goods which are faulty. A return authorization (RA) number must be obtained before goods are returned. Goods are to be returned to the Reply Paid address which will be supplied when you apply for the RA number. No freight charges can be claimed unless this procedure is followed.

Exchanges
Goods can be exchanged within 14 days if you are not happy with your selection or you have selected the wrong size. The cost of postage for the return of item/s will be paid by the customer. A freight charge will apply to replacement products. There is no freight charge for goods exchanged in-store. Goods must be returned in original condition with packaging and swingtags intact. A credit note will be issued if replacement items have not been selected.

Your selections
At Planet Pyjama we update our stock levels daily however your order is subject to availability. The photos of garments are as accurate as possible but we cannot be accountable for variations in colour as each monitor will have colour variation. All prices quoted are inclusive of GST.

Privacy Statement
Planet Pyjama is committed to the new Australian privacy legislation in the way it collects, uses, secures and discloses personal information. The Commonwealth Privacy Act 1988 requires companies to comply with the National Privacy Principles (NPPs). This document describes My Company Pty Ltd Privacy Policy.

The information we collect
We lawfully collect personal information that is necessary for our business to function. The information we collect and hold will depend upon the products and services you request from us and may include:

    • Information you provide us when you purchase goods or services. This information will include your name, address and contact details. .
    • Information derived from communications between us and you.


How we use your information
We use the information we collect for the purpose disclosed at the time of collection or otherwise as set out in this Privacy Statement. We will not use your personal information for any other purpose without first seeking your consent, unless authorized or required by law. Generally we will only use and disclose your personal information:

    • To establish and maintain your relationship as a customer of Planet Pyjama.
    • To provide the garments you have purchased from Planet Pyjama.
    • To answer your inquiry.
    • For direct marketing by email, specials on products or services you have shown interest in.

 

If we contact you in this way without obtaining your prior consent, we will provide you with the opportunity to decline any further marketing communications. If you at any time receive any communication from Planet Pyjama which you would not like to receive, please contact us and we will remove your name from our mailing list.

Security
Planet Pyjama will take reasonable steps to keep secure any personal information which we hold and to keep this information accurate and up to date. Personal information is stored in a secure server or secure files.
The Internet is not always a secure method of transmitting information. Accordingly, Planet Pyjama cannot accept responsibility for the security of information you send to, or receive from us over the Internet or for any unauthorized access or use of that information

Changes to this Privacy Policy
It may be necessary for us to review and revise our Privacy Policy from time to time. We suggest that you visit our website regularly to keep up to date with any changes.

If you would like any further information, or have any queries, problems or complaints in relation to this Privacy Policy or our information handling practices in general, please use the contact us form.

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Recent Updates

  • Size Charts

    For your convenience here are the size charts for our three most popular …